Welcome to Cielogifts.com, operated by Cielo Gifts. This Returns & Refund Policy outlines the terms and conditions for returning and refunding products purchased on our Website.
1. Returns
1.1 General Returns: We accept returns within 7 days from the date of delivery for non-personalized products. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
1.2 Personalized Products: Unfortunately, personalized gifting products cannot be returned or refunded. This includes any product that has been customized with names, dates, or other personalized elements. Please carefully review your personalization details before placing your order.
2. Refunds
2.1 Non-Personalized Products: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
2.2 Personalized Products: We do not offer refunds or exchanges on personalized gifting products unless the item is defective or damaged. If you receive a defective or damaged personalized product, please contact us at sanket@cielogifts.com within 3 days of receiving the item, and we will work with you to resolve the issue.
3. Shipping Costs
3.1 Non-Personalized Products: If you are returning a non-personalized product, you will be responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.
3.2 Personalized Products: If you are returning a personalized product due to defects or damage, we will cover the return shipping costs.
4. How to Initiate a Return
To initiate a return, please contact our customer service at sanket@cielogifts.com with your order number and details about the product you would like to return. We will guide you through the return process.
5. Exceptions
Please note that the following items are exempt from being returned:
- Gift cards
6. Changes to This Policy
We reserve the right to update or change this Returns & Refund Policy at any time. The most current version will be posted on the Website with the effective date. Your continued use of the Website after any changes constitutes your acceptance of the new policy.
7. Contact Us
If you have any questions about this Returns & Refund Policy, please contact us at sanket@cielogifts.com.
By using our Website, you agree to this Returns & Refund Policy.
