Welcome to Cielogifts.co,. This Shipping Policy outlines the terms and conditions for shipping products purchased on our Website.
1. Order Processing Time
1.1 General Processing Time: Orders are typically processed and shipped within 3-4 business days (excluding weekends and holidays) from the date of purchase. Processing times may vary based on product availability and order volume.
1.2 Personalized Products: Personalized gifting products may have a longer processing time. Please refer to the specific product page for accurate processing time information.
2. Shipping Methods
2.1 Shipping Carriers: We use reputable shipping carriers to deliver our products. The choice of carrier may vary based on factors such as destination and package size.
2.2 Shipping Options: We offer standard and expedited shipping options. Shipping costs and estimated delivery times are provided at the time of checkout.
3. Shipping Costs
3.1 Shipping Rates: Shipping rates are calculated based on the weight of the package, the shipping destination, and the selected shipping method. Shipping costs are displayed during the checkout process.
3.2 Free Shipping: We may offer free shipping promotions for orders that meet specific criteria, such as a minimum order value. Details of any ongoing promotions will be clearly communicated on the Website.
4. Order Tracking
4.1 Tracking Information: Once your order is shipped, you will receive an email with tracking information. You can also track the status of your order by logging into your account on our Website.
4.2 Tracking Issues: In some cases, tracking information may not be immediately available. If you encounter any issues with tracking your order, please contact our customer service at sanket@cielogifts.com.
5. Shipping Restrictions
5.1 International Shipping: We offer international shipping to select countries. International customers are responsible for any customs duties, taxes, or fees imposed by their country.
5.2 P.O. Boxes: We do not ship to P.O. boxes. Please provide a valid street address for delivery.
6. Delayed or Lost Shipments
6.1 Lost Shipments: If your shipment is lost or delayed, please contact our customer service at sanket@cielogifts.com. We will work with the shipping carrier to resolve the issue.
6.2 Address Accuracy: Ensure that your shipping address is accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer.
7. Changes to This Policy
We reserve the right to update or change this Shipping Policy at any time. The most current version will be posted on the Website with the effective date. Your continued use of the Website after any changes constitutes your acceptance of the new policy.
8. Contact Us
If you have any questions about this Shipping Policy, please contact us at sanket@cielogifts.com.
By using our Website, you agree to this Shipping Policy.
